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The purpose of this study is to investigate the relationship between partner selection factors and effectiveness of collaboration between sport clubs, as well as the mediating role of collaboration process dimensions on this relationship.

Data were collected via an online survey targeting representatives of sport clubs in Belgium (n = 631). Hierarchical multiple linear regression and mediation analyses were conducted using SPSS macro PROCESS.

The results indicate that two partner selection factors – shared vision and pre-existing relationships – are related to collaboration effectiveness. Moreover, this association is mediated by the collaboration process and, more particularly, by two informal (social) dimensions of this process: mutuality and trust.

Practically, this study suggests sport clubs representatives to chiefly pay attention to partner selection characteristics when deciding to collaborate with other sport clubs. They should assess their potential partners and eventually choose sport clubs that share a similar vision and/or with whom they already have pre-existing relationships.

This paper extends knowledge on non-profit sport collaboration effectiveness by empirically examining its relationship to the partner selection factors and collaboration process. It helps establish the distinctiveness of this collaboration form. The paper also brings new knowledge on the interconnections between antecedents, process and effectiveness of sport collaboration.

This paper aims to explore the potential configurations of governance, brand governance and social media strategies leading to effective organizational performance.

A fuzzy-set Qualitative Comparative Analysis including 28 Canadian national sport organizations (NSOs) and six conditions highlighted two sufficient configurations for effective organizational performance, defined as either budget per capita or athlete numbers.

Although no single component of governance, brand governance, or social media strategy is necessary to succeed overall, brand reputation and the strategic use of social media to communicate NSO identity were common to both identified configurations. Accountability was important for effective organizational performance in terms of budget per capita, while transparency was more important for higher athlete numbers. Thus, condition specificity is paramount in non-profit organizations that often have multiple objectives.

This study provides substantial theoretical and managerial implications, including the need to integrate brand governance and social media in non-profit organizations' overall governance activities.

This chapter takes an unusual view of leadership development through the study of philosophies of phenomenology and the works of Martin Heidegger. By focussing on the three elements of space, place and time, Arthur explores their roles in providing a structure or scaffolding for innovative and interesting programmes of learning. Phenomenology allows us to see how leadership skills and behaviours are emergent and are part of a longer journey of development for both individuals and organisations where leadership exists in all parts of the company.

Of course, this treatment of the topics of space, place and time is partially conceptual, however, course designers and developers can now add these lenses and perspectives to their work and provide a better balance to programmes which might otherwise be too full of data, power-point slides and tutor-led discussions. By dovetailing theory with practice, the author seeks to forge a link between those diverse ideas articulated by Martin Heidegger and what really happens in real-life workshops and a wide range of training opportunities. The reader is taken through definitions, case histories, up-to-date theory (which includes the notion of un-leadership) and contemporaneous student feedback from an online programme completed in July 2021.

The chapter allows the reader to then contemplate their own journeys and to consider what they might do to undertake changes in their own approaches. These ideas are offered not as a prescription but as a stimulant to rigorous course design and consideration of the intangible aspects of our lives in leadership.

This chapter is concerned with examining the families that play Pokémon Go together within the context of spatial practices. The chapter begins by outlining the general approach to spatiality that we adopt throughout this book, which is predicated on the ‘spatial turn’ within the social sciences. Here, spatial practices are understood as being socially constructed in day-to-day live, as opposed to being something simply given. In other words, ‘the concept of the city’ and the ‘urban fact’ (de Certeau, 1984, p. 1, italics in original) are not one and the same thing. Instead, the phenomenology of space is moulded in the social realm as part of the practice of everyday life, which has consequences for hybrid reality games (HRGs) like Pokémon Go. After delineating between ‘space’ and ‘place’ à la the ‘mobilities turn’, we shift our attention to embodied approaches to urban life. This begin with an examination of the art of the flânerie, which has been reimagined to account for the ubiquity of mobile media, and more recently, locative games. A review of the literature surrounding locative games demonstrates that, for the most part, concerns about spatiality have not extended to the kind of intergenerational play that is the focus of this book. Drawing on our original study of Pokémon Go, as outlined above, then, the chapter is driven by the following research questions. First, to what extent does Pokémon Go lead to families spending more time outside and how is this reshaping experienced. Second, what effect does this HRG has on the routes and pathways families choose to follow while traversing their physical setting, as well as the sites they frequent. Third, to what extent do families engage with the various elements of Pokémon Go and what does this suggest about the evolution of locative play in the context of earlier location-based social networks (LBSNs).

As the cosmetic surgery industry grows and diversifies, societal beauty standards have shifted to include images of surgically enhanced bodies. With the increased use of influencer marketing, it is important for marketers to understand consumer perceptions of these modified appearances. This paper aims to use the lens of perceived morality (PM) to investigate consumer perceptions of cosmetic surgery services and the effect of enhanced body appearance on consumer interest in an endorsed brand. Interpersonal similarity (IS) is tested as a boundary condition.

A mixed-methods approach was taken with a qualitative study and two online experiments. Participants were recruited through snowball sampling (NStudy 1 = 133) and Amazon Mechanical Turk (NStudy 2 = 202; NStudy 3 = 270).

The themes uncovered in the qualitative study revealed that cosmetic surgery services were acceptable when internally motivated but may signal inauthenticity. The findings of Study 2 suggested consumer interest in an endorsed brand was negatively impacted by body enhancement (BE), with PM as the underlying mechanism. Study 3 results demonstrated IS moderated this effect. The indirect effect was significant only for those low in IS.

This research contributes to the underexplored area of cosmetic surgery services and its role in influencer marketing. The findings extend the literature on consumer attitudes and perceptions toward these services and provides insight into the intersection of BE and morality. The contribution is notable, as marketers increasing rely on social media influencers, many of whom have undergone cosmetic surgery services and enhanced their body appearance, to promote their brands.

While third-party food delivery continues to increase in popularity, surveys suggest nearly a quarter of deliveries suffer from service failures. With the limited research on third-party food delivery, we explore the important questions of (1) where customers place blame in the case of service failures with third-party food delivery (i.e. the platform or the restaurant) and (2) does this depend on the type of service failure? Drawing on blame attribution theory, signaling theory, and an exploratory study, we demonstrate that customers typically perceive such mishaps to be the responsibility of the restaurant rather than the delivery platform itself. We also examine the effect of visible service failure preventative actions taken by the restaurant on blame attribution and re-order intention.

We conducted two online scenario-based studies to explore customer blame attribution in the case of third-party food delivery service failure. First, an exploratory study approach (N_{Study1 = 512}) was taken to provide additional support for the hypothesis development. An experiment (N_{Study2 = 252}) was then conducted to examine the hypothesized effects.

First, the results of an exploratory study demonstrate that customers attribute service failures such as wrong items, missing items, cold food, or leaking containers to restaurants over third-party food delivery platforms. Second, the results of an experimental study suggest inclusion of an observable cue indicating preventative action, such as time-stamp information indicating when an order was received and packaged for delivery, increases customer re-order intention through the underlying mechanism of blame attribution.

We contribute to the underexplored area of third-party food delivery service failure and to our understanding of blame attribution in service failure scenarios. Further, we demonstrate a practical method to shift the blame away from restaurants for service failures that are outside of the establishment’s control.

This double volume presents a collection of 23 papers on how institutions matter to socio-economic life. The papers delve deeply into the practical impact an institutional approach enables, as well as how such research has the potential to influence policies relevant to critical institutional changes unfolding in the world today. In Volume 48A, the focus is on the micro foundations of institutional impacts. In Volume 48B, the focus is on the macro consequences of institutional arrangements. Our introduction provides an overview to the two volumes, identifies points of contact between the papers, and briefly summarizes each contribution. We close by noting avenues for future research on how institutions matter. Overall, the volumes provide a cross-section of cutting edge institutional thought and empirical research, highlighting a variety of fruitful directions for knowledge accumulation and development.

Alienation, a legacy of the Marxian Hegelian critique of domination, remains one of the most heuristic yet ambiguous concepts in social thought. Yet there endure questions of its definition, indications, level of analysis, relationships to capitalism or modernity in general. To speak of alienation raises a notion that there was once either a pristine era of bliss or a Utopian promise of universal self‐realization. I cannot enter this debate but only note that throughout most historical eras people have created societies, institutions and beliefs that have benefited the powerful few at the cost of the powerless many. Yet the few have had the power to construct definitions of reality and ideologies of legitimacy that are reproduced in the everday life routines of the many, so that arbitrary power arrangements seem natural and typical. Insofar as these routines are sustained by habits, fear and anxiety and thwart human potential, we can talk of alienated selfhood and interaction.